The Challenge: A Legacy LMS That Couldn’t Keep Up

“Creating e-courses and content required technical skills we didn’t have,” says Manica Šegš, who leads systems and tools that support Telekom Slovenija’s employees. As a result, L&D efforts were bottlenecked — limited to legally mandated training like workplace safety and data protection, simply because those were the only courses worth the effort of producing.

For an L&D team supporting a telecommunications business, that ceiling was untenable. New regulations, product updates, and compliance requirements don’t wait for a developer to free up. The team needed a tool that could match the pace of the business.

Their existing LMS created problems at every stage of the process. According to Nina Šribar, L&D Specialist at Telekom Slovenija, the pain points were structural: “From administrative workload, managing permissions and access, to tracking completion rates and enrolling learners — those were our biggest issues.” Content creation was slow. Administration was cumbersome. And the learner experience suffered as a result.

Solution: Smart Arena

After evaluating their options, Telekom Slovenija selected Smart Arena as their new learning management platform. Two capabilities drove the decision: simple e-course creation and smooth administration.

The impact was immediate. Where content creation had previously required technical expertise and significant lead time, Smart Arena’s authoring tool put course-building in the hands of the people who actually knew the subject matter. Today, Telekom Slovenija has 14 internal editors creating content across the organization — a figure that would have been unimaginable under their previous setup.

“It’s easy to use — anyone can build an e-course fast,” says Šegš. “The admin side is powerful and user-friendly.”

The team has also adopted CourslyAI, Smart Arena’s AI-powered content creation feature. For Šribar, it’s become a standout part of the workflow. “It saves us time and helps us build training content much faster.” Rather than spending hours structuring courses from scratch, L&D specialists can now focus on quality and accuracy — letting the tool handle the heavy lifting on format and structure.

Beyond speed, the team placed particular emphasis on learner engagement. “E-learning shouldn’t be just text and images,” says Šribar. “It should be dynamic, user-friendly, and engaging.” Smart Arena’s interactive elements have helped Telekom Slovenija move away from passive content delivery toward experiences that keep employees genuinely involved — improving both knowledge retention and completion rates.

The Results

By replacing a complex, underutilized LMS with Smart Arena, Telekom Slovenija transformed learning from a bottleneck into a genuine business capability.

14 internal content editors now create training across the organization, compared to a handful of technically skilled staff before. Critical knowledge — whether a regulatory update, a new product specification, or a compliance requirement — can now be packaged and distributed quickly, without waiting on external developers or IT resources. And the administrative burden that once consumed L&D bandwidth has been dramatically reduced, freeing the team to focus on what actually matters: building learning that works.

Key Takeaways

For L&D teams in fast-moving industries, the gap between “knowing something needs to be communicated” and “actually communicating it effectively” is where organizational risk lives. Telekom Slovenija’s experience demonstrates that the right platform doesn’t just make training easier to produce — it changes who can produce it, how quickly, and at what scale. When content creation is no longer a specialist skill, learning becomes something the whole organization can own.