This Privacy Policy governs the types of personal data collected, as well as the methods of use and processing of users’ personal data collected by the website controller when visiting the website or using our services. This Privacy Policy also regulates the purposes and legal bases for processing personal data by the controller, as well as the rights of individuals in this area.
The controller of the website and your personal data is:
Smart NARIS, podjetje za izobraževanje in razvoj, d.o.o. Beethovnova Ulica 2 1000 Ljubljana URL: home.esmartarena.com Phone: 01 600 45 37 Email: info@esmartarena.com
The controller pays great attention to the protection of personal data. Processing is carried out exclusively in accordance with applicable data protection regulations, in particular the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the currently applicable Personal Data Protection Act, and other relevant Slovenian legislation in this field. Personal data is treated confidentially and used only for the purposes for which it was collected.
In connection with the use of the website, the user is also asked to review the Terms of Use and the Cookie Policy .
This Privacy Policy includes the following information:
- Contact details of the controller
- Purposes, legal bases, and types of processing of various categories of personal data
- Retention periods for specific categories of data
- Rights of individuals regarding the processing of personal data
- The right to lodge a complaint regarding the processing of personal data
- Validity of this Privacy Policy
1. Definitions
The terms used in this Privacy Policy have the following meanings:
“we”, “us”, “SMART ARENA” means Smart NARIS, podjetje za izobraževanje in razvoj, d.o.o.
“personal data” means any information relating to an identified or identifiable individual.
“controller” means any natural or legal person, public authority, agency, or other body that alone or jointly determines the purposes and means of processing. The controller is Smart NARIS, d.o.o.
“Website” means home.esmartarena.com and all subpages located on this domain.
“Processing of personal data” means any operation performed on personal data, such as collection, acquisition, entry, organization, storage, adaptation, retrieval, access, use, disclosure by transmission, dissemination, making available, alignment, restriction, anonymization, deletion, or destruction. Processing may be manual or automated. The type, basis, and method of processing your data depend on the purpose for which we process it.
2. Purpose and Legal Basis for Processing Personal Data
SMART ARENA processes personal data only to the extent necessary to achieve the purposes described in this Privacy Policy and only where the processing does not adversely affect your privacy in a way that would conflict with our legitimate interest.
Processing based on a contract
For the fulfillment of a contract, the controller may process the following personal data for these purposes:
- Identifying the individual
- Managing website registration
- Sending notifications about appointments or changes
- Providing services
- Supplying additional instructions and information
- Handling service-related complaints
- Billing for services
- Other purposes necessary for contract execution
Processing based on legal obligations
A legitimate interest may include asserting or defending legal claims or responding to legal requests (Article 6(1)(f) GDPR or Article 9(2)(f) GDPR).
Processing may also be required to comply with statutory obligations or to respond to requests from official authorities or courts (Articles 6(1)(c) and (e) GDPR).
Processing based on consent
A valid legal basis may also be your consent (Article 6(1)(a) GDPR), especially for newsletter subscriptions. Consent may be withdrawn at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
3. Website Visit
Automatic data storage
Each visit to the Website automatically stores server log files, which may include:
- Browser type and version
- User’s operating system
- Internet service provider information
- User’s IP address
- Date and time of access
SMART ARENA also collects data on website usage, time spent on subpages, total visit duration, navigation methods, and purpose of use. This helps us ensure proper website functionality, fulfill legal obligations, and continuously improve our services.
Purpose of processing log file data
Data is evaluated anonymously for:
- Continuous improvement and user adaptation
- Fast and effective error resolution
- Access, operation, administration, and improvement of the Website
- Usefulness and quality analysis
- Fulfilling legal obligations and enforcing or defending legal claims
These data are stored through cookies. More information can be found in the Cookie Policy .
Retention period: up to 30 days from the date of the website visit.
4. Use of the Website Contact Form
If a user actively submits personal data (e.g., via a contact form or registration), these data are collected by the controller.
By submitting personal data, the person confirms that: (i) they are authorized to provide the data; (ii) the data subject has been informed about this notice; (iii) they will ensure data accuracy and updates.
SMART ARENA collects: name, surname, email address, phone number, company name .
Purpose of collection
- Identifying the individual
- Communication
- Providing service-related information or updates
- Ensuring service delivery
Legal basis: consent , legitimate interest , and contractual necessity .
Retention period: 5 years from form submission, or longer if required by law.
6. Service Rating
If the user agrees at the end of the inquiry process, they may be invited to provide feedback once the service is completed. Participation is voluntary.
Purpose: sending a questionnaire and analyzing satisfaction.
Data processed: email address, service date (if available), and service-related details.
Legal basis: consent .
Retention: after the questionnaire is returned, the data is deleted.
7. User Data – Limitation of Liability
All data provided by the user (“User Content”) is the user’s sole responsibility. SMART ARENA does not control or guarantee the accuracy, completeness, or quality of User Content. We are not liable for any loss or damage arising from reliance on such data.
Suspected violations should be reported to: info@esmartarena.com .
8. Personal Data Retention
SMART ARENA stores personal data according to the following rules:
- If processing is based solely on consent: until withdrawal
- If the purpose has been fulfilled: until purpose completion
- When needed to protect SMART ARENA’s interests: until the expiration of legal deadlines
After the retention period, personal data will be permanently deleted, anonymized, or blocked.
9. Controller and Processors
Personal data may be shared with carefully selected contractual partners acting as processors, as well as authorized auditors or external advisors.
Personal data is not transferred to third countries . If such transfer becomes necessary, you will be notified and asked for consent.
10. User Rights Under GDPR
You have the following rights regarding your personal data:
a) Right of access b) Right to rectification c) Right to erasure (“right to be forgotten”) d) Right to restriction of processing e) Right to withdraw consent f) Right to data portability g) Right to object and to lodge a complaint with the Information Commissioner
Requests should be sent to: info@esmartarena.com
SMART ARENA may verify your identity before processing your request.
Detailed explanations of each right (access, rectification, erasure, restriction, consent withdrawal, portability, objection, and complaints) follow in the full policy and remain fully valid in this translation.
11. Changes to the Privacy Policy
We reserve the right to amend or supplement this Privacy Policy at any time. Regular review is recommended.